Privacy Policy

The Privacy Act 1988 (Cth) defines ‘personal information’ as:

“Information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.”

The personal information we collect from you may include:

• Your full name;
• Your phone number;
• Your email address;
• Your geographic location;
• Your IP address;
• The content of any communication you send through the Website (such as an enquiry to a builder); and
• Your opinion and feedback if you answer any of our questionnaires, surveys or market research. You have the option not to provide this information to us.

You voluntarily provide us with your personal information:

• When you send us enquiries or support requests;
• When you send us your feedback;
• When you send an enquiry to a builder about a house and land package through the Website; and
• When you leave a rating, review or feedback about a builder or package on our Website (where that feature is offered).

We may also automatically collect some personal information from you:

• When you access our Website through the use of analytics and tracking technology such as cookies, pixels and tags.

We may use your personal information as outlined below:

• To send you marketing material that we think you will find interesting;
• When you send an enquiry to a builder through our Website, we provide your personal information to that builder to enable them to respond to your enquiry directly;
• When you post a rating or review about a builder or package on our Website, your name, location and the content of your review may be published on our Website and be publicly visible to others;
• When you send us support requests or any queries through our Website, we use your personal information to contact you and respond to your requests;
• For our marketing purposes;
• To remember your preferences when you come back to our Website; and
• For fulfilment of any legal requirements.

By using our Website, you grant us your express consent to use your personal information as outlined above.

We may share your personal information with:

Builders

When you send an enquiry to a builder through our Website, we will disclose your personal information to that intended recipient so they can respond to you.

Email distribution tools

When you accept to receive marketing material from us, we will use third-party email distribution tools to send emails to you. Your personal information will be stored in such tools until you unsubscribe from our mailing list.

Third-party service providers

From time to time we may employ other service providers to help us facilitate our Website and to assist us with analysis of how our users use our Service. These providers will gain access to your personal data in the course of performing these tasks on our behalf. All our third-party providers are bound by confidentiality agreements and will not disclose or use your information for any purpose other than performing their duties toward us.

Our employees, subcontractors and agents

Your personal information will be disclosed to our employees, subcontractors and agents who may come into contact with it during the performance of their duties.

Compliance with laws

We reserve the right to disclose your personal information when required to do so for compliance with any applicable laws and upon reasonable requests of any government bodies or regulatory authorities.

To enforce our rights

We may share your personal information to enforce our contractual or other legal rights arising out of our agreement with you.

Mergers and acquisitions

In the event we undergo any merger or acquisition, your personal information will be shared with the new entity, and you will retain substantially the same privacy rights as you have under this Privacy Policy.

We take all reasonable steps to protect your personal information by storing it in a secure environment. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. However, no transmission of information over the internet is fully secure and therefore we cannot guarantee the security of any personal information that you transmit to us, or receive from us.

We may use your personal information to provide you with information about offers and services that we think you may find of interest, such as special plans and promotions offered by builders in your area or new services offered by us. If you do not wish to receive any marketing material from us, you can easily unsubscribe from our mailing list by clicking the unsubscribe button at the bottom of our email or by emailing us at sales@resbid.com.au.

The Privacy Act 1988 (Cth) allows you the right to request the personal information that we hold about you. To exercise your right, you can send an email to the details provided in the Contact Us section of this Privacy Policy. Please note that an administrative fee may be payable for the provision of information. We may, under certain circumstances, refuse to provide you with such personal information. Where we decline your request, we will provide you with our reasons for refusal, in accordance with the law.

Right to correction

If you believe that the personal information we hold about you is inaccurate, incomplete, irrelevant or misleading, you have the right to request us to correct it. Please contact us, and we will respond to your request within 30 days.

Your choice and consent

When you provide us with your personal information, you consent to our collection, use and disclosure of your personal information as specified in this Privacy Policy. Some services on our Website require you to provide us with your personal information, such as when you want to send an enquiry to a builder; you will not be able to use these Services if you choose not to provide us with the requested personal information.

Restrictions on use

If you have previously consented to our use of your personal information for direct marketing purposes, you have the right to restrict our processing of your personal information for direct marketing purposes by contacting us.

Right to complaint

If you believe that our privacy practices are in breach of applicable privacy laws and you wish to make a complaint, please contact us at the email address provided in the Contact Us section of this Privacy Policy, setting out details of the breach, and we will take appropriate steps to investigate your complaint and respond to you within a reasonable timeframe.

Our Website is not targeted at persons under the age of 18 (“Children”). If you are aware that a child has provided their personal information to us, please contact us with the details of the incident, and we will take steps to remove such information from our database.

We reserve the right to modify and update this Privacy Policy at any time. When we make any changes to our privacy practices or this Privacy Policy, we will notify you of such changes by updating the last modified date at the top of this page. You are advised to review this Policy periodically. All changes will be effective from the date the updated Privacy Policy is posted on our Website.

If you have any questions about this Privacy Policy, please contact us at info@resbid.com.au.